Return Policy
Return Policy – Tangail Mart
At Tangail Mart, customer satisfaction is very important to us.
If you receive a product with a valid issue, we offer a return option under the conditions below.
1. Return Eligibility
You may request a return if:
You received a wrong product
You received a damaged product
You received a product with a major defect
You received a product that is different from what you ordered
2. Return Request Time
Customers must request a return within 24 to 48 hours of receiving the product.
Late return requests may not be accepted.
3. Product Condition for Return
To be eligible for a return, the product must be:
Unused
Unwashed
Unaltered
In original condition
With original packaging, tags, and accessories (if applicable)
4. Non-Returnable Items
For hygiene, product safety, and quality reasons, the following may not be eligible for return unless there is a valid issue:
Used products
Washed items
Customized / altered products
Discounted / clearance items (unless defective)
Products damaged after delivery due to customer handling
5. Saree / Dress Color Variation Notice
Please note that slight color differences may occur due to:
Studio lighting
Mobile/monitor display settings
Camera effects
Such minor color variation is considered normal and may not qualify as a return reason.
6. Return Approval
All return requests are subject to review and approval by Tangail Mart.
Customers may be asked to provide:
Parcel opening video
Product photos
Invoice / order details
7. Return Shipping
If the return is approved due to our mistake (wrong / damaged / defective product), Tangail Mart may cover the return process accordingly.
If the return is requested for any other non-defective reason, return shipping cost may be borne by the customer.
