Refund Policy
Refund Policy – Tangail Mart
At Tangail Mart, we aim to ensure a fair and transparent refund process for our customers.
1. Refund Eligibility
A refund may be applicable if:
- The ordered item is out of stock after payment
- The customer received a wrong item
- The customer received a damaged or defective item
- The return request is approved after review
2. Refund Process
Once your refund request is approved, we will begin the refund process.
Refunds may be issued through one of the following methods:
- Mobile Banking (bKash / Nagad / Rocket, if applicable)
- Bank Transfer
- Original Payment Method (if available)
3. Refund Time
Approved refunds are usually processed within 3 to 10 business days, depending on the payment method and financial service provider.
4. Partial Refund / Adjustment
In some cases, a partial refund or exchange adjustment may be offered depending on the issue.
5. Non-Refundable Situations
Refunds may not be applicable in the following cases:
- Customer changed mind after order confirmation
- Product has been used, washed, or damaged by customer
- Return request made after the allowed timeline
- Minor color or design variation due to photography/display differences
- Product was purchased on a non-refundable special campaign (if mentioned)
6. Failed Delivery / Refused Parcel
If a customer refuses to receive the parcel without a valid reason, Tangail Mart reserves the right to reject future Cash on Delivery orders or deduct courier-related costs where applicable.
